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Warranty and Return Policy
Our rings are built to last a lifetime but we understand accidents can happen. If your ring needs a touch up/repair, please reach out to us. We are happy to process a free repair for your ring as long as your ring isn't damaged to the point of it being irreparable.
Our Lifetime Warranty Policy does NOT cover your ring in the event it is lost or stolen.
LIFETIME WARRANTY DOES APPLY TO CUSTOM RINGS AND GOLD RINGS (as long as there is no damage to the gold).
We offer ONE free size exchange for your ring(s) as long as you notify us within 14 days of the delivery date and ship it back to us within 30 days of the delivery date.
Your ring(s) must be returned in the condition that it was delivered in. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our Size Exchange Policy DOES NOT apply to custom rings or any ring that contains precious materials (gold, solid meteorite, solid opal).
If you are unsure of your ring being eligible for a size exchange, please refer to the "Sizing Information" tab on the product page.
If you need a size exchange for a custom ring, please email us and we will get back to you with a material/labor fee for a new one.
Refunds are given on a case-by-case basis. In order to initiate a refund request, please contact email@example.com within 7 days of the delivery date. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We are unable to process refunds for ANY rings containing GOLD.
We are unable to process refunds for any custom rings since every custom ring is made to your specifications.
If you have any questions on how a custom design will look, please reach out to us. We will not process a refund on a custom order because you do not like how it turns out.
We accept cancellations as long as you contact us within the first 48 hours of your order being placed. If you request a cancellation after the 48 hour period, we may cancel your order for a materials and processing fee. *(We are unable to cancel any orders containing GOLD)*