Premium Protection Plan | Patrick Adair Designs

Protection for a Lifetime of Wear

Our products are built to last a lifetime but accidents and natural incidences are a part of daily life. The "Premium Protection Plan" is a one time purchase that offers both a lifetime of protection and a lifetime peace of mind for your handmade piece. 

What's Included

The Premium Protection Plan is a "No Questions Asked" plan that covers anything from refinishes, to resizes, to repairs¹. The following are examples of what is covered for free under the Premium Protection Plan:

  • Cleanings
  • Inspections
  • Ring Resizing (within what is physically possible and replacement where appropriate)
  • Repair of damage from any circumstance
  • Refinishes
  • Polishing
  • Re-etching of Meteorite, Damascus, and other etched metals
  • Re-anodizing of Timascus, Zircuti, and other anodized metals
  • Re-darkening of Meteorite
  • Re-engraving or adding future engraving
  • Earring back and post repair
  • Chain and clasp repair

¹See Premium Protection Plan Terms & Conditions Page for more information.

Comparison

At Patrick Adair Designs, all products come with a Limited Lifetime Warranty by default. This warranty covers a variety of low probability potential issues that occur not as a result of natural wear and tear over time.

We recommend adding the Premium Protection plan to cover repair and maintenance of your piece that occurs as a result of day-to-day wear and tear.

Type of Damage

Lifetime Warranty

Premium Protection Plan

Failure of product due to manufacturing error or faulty materials

✔

✔

Resizing (within physical limits)²

✔³

✔

Cleaning and Inspection

✔

✔

Repair of general damage

☓

✔

Replacement for catastrophic damage

☓

✔

Replacement for resizing outside of physical limits

☓

✔

Refinishing

☓

✔

Ring Polishing

☓

✔

Re-etching

☓

✔

Re-anodizing

☓

✔

Re-darkening of pieces

☓

✔

Re-engraving of pieces

☓

✔

Earring back and post repair

☓

✔

Chain, hinge, and clasp repair

☓

✔

 

²If eligible, a replacement will be made when resizing is not possible.

³Only eligible on non-custom jewelry and jewelry that doesn't contain precious materials (gold, meteorite, solid opal, etc).

Pricing

The price of our Premium Protection Plan is calculated based on the cost of your handmade jewelry piece and can be added on directly through the product listing itself.

Consider the Savings

Over the lifetime of owning a piece of jewelry, the costs for repairing, resizing, and refinishing can quickly add up. Simple wear and tear from normal day to day activities can dull and cause damage to your handmade piece. Our Premium Protection Plan will put your mind at ease if something does happen to your jewelry.

Type of Damage

Typical Cost²

With This Plan

Ring Resizing

$50-1000+

COVERED

Refinishing

$20-300+

COVERED

Repair of general damage

$25-400+

COVERED

Ring Polishing

$25-50+

COVERED

Re-etching

$50-75+

COVERED

Re-anodizing

$25-50+

COVERED

Re-darkening of pieces

$50-75+

COVERED

Re-engraving of pieces

$50

COVERED

 

²Costs may vary depending on specific service, size, and material.

Protecting a Recent Purchase

If you would like to protect your recent purchase with the Premium Protection Plan, please contact us via email at support@patrickadairdesigns.com with your order #.

Please note the Premium Protection Plan is product specific and must be purchased individually for each product you purchase.

How To File a Claim

If you have purchased the Premium Protection Plan for your handmade piece and need to file a claim, please email usat support@patrickadairdesigns.com using the email you used to place the order. Please include the following information:

  1. Your Order #
  2. Description of Damage and How it Occurred
  3. Relevant Video and or Photos of Damage

Your claim will be processed and responded to within 48 hours and a Customer Support Specialist will contact you with a return label and a course of action and timeframe for a repair/replacement.